We are here to answer any questions or concerns you may have
Questions? We have answers
Will my insurance cover these sessions?
When you book an appointment, you’ll be asked to submit your insurance information. From there, you will hear back before your appointment on general coverage. While we can’t guarantee coverage (as it is always up to the insurance company), we can provide an estimate or idea of what may or may not be covered while working with your RD.
Is there anything I need to do to prepare for the sessions?
We highly recommend compleating our pre-evaluation forms. Not only is this very helpful for the RD you’ll be meeting with, but it gives you a chance to take time and think about what will really help you on this journey.
Other than that, we also encourage sending over any recent labs, food records, or referrals you received from your doctor or therapist.
How many sessions will I need with my RD?
Follow-ups are integral for progress and to get the most value from working with an RD. We don’t require or mandate any set number of follow-ups, but we do recommend meeting at least every 1 to 2 weeks for the first 3 months of your first appointment. Of course, this may not be possible for certain individuals and that’s ok too. The best part is that all treatment timelines are flexible and adjustable to fit your needs.
What if I am not satisfied or unhappy with the dietitian I am matched with?
One of the perks of working with us is that we have a variety of qualified RDs and all have their own individual techniques, specialty areas AND personalities. Nutrition can be very personal and for that reason, finding an RD who meshes with your personality is paramount. If you’re not clicking with your dietitian, you can simply message or email us and we can match you with a better fit. Please don’t hesitate to let us know if that’s the case! It’s important that you connect with the provider to see the maximum benefits.
Is it possible to ever do in-person sessions?
At this time, we are only set-up for virtual visits, except if you live close to the NYC area. Of course, if and when that changes, we will be notifying all of our clients and patients.
We understand navigating insurance can be quite confusing and overwhelming. Luckily, if you’re using health insurance for your sessions, we will do all the billing for you. We submit claims to your insurance company within a few days of your appointments. Copays and deductibles are charged a few weeks later as we like to wait for the explanation of benefits to come back first before making charges. These charges can be automatically processed using the card you have on file. If you ever have additional billing questions or concerns, you can contact us at any time and someone will assist you promptly!
What happens if I need to cancel or can’t make an appointment?
Emergencies happen and we try to be as understanding and accommodating as possible. We do have a 24 hour cancellation policy in order to respect the time of our practitioners and other clients who are trying to schedule appointments as well. That said, if something unexpected or emergent comes up, we just ask that you notify us as soon as possible. Otherwise, we appreciate that you keep all your scheduled appointment times to the best of your ability.